We want you to be satisfied with your purchase. If you are not completely happy with your order or there is an issue with the item you received, you may request a return, replacement, exchange, or refund in accordance with the terms outlined below.

Last updated: September 15, 2026

Overview

Our goal is to make the return and refund process simple and straightforward. If you receive an incorrect, damaged, defective item, please contact our support team within the required timeframe so we can assist you.

Return Eligibility

To be eligible for a return:

• The return request must be made within 14 days of delivery
• The item must be unused, unworn, and in its original condition
• All original packaging, tags, and accessories must be included where applicable
• Proof of purchase, such as your order confirmation or receipt, must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods
• Personal care or hygiene products
• Opened or used items
• Gift cards or digital products
• Clearance or final sale items marked as non-returnable
• Items damaged due to misuse, improper handling, or unauthorized modifications

Return Process

To initiate a return:

1. Contact our support team at Help@littledim.com within 14 days of delivery
2. Provide your order details and the reason for the return
3. Wait for return approval and instructions
4. Securely package the item and send it to the return address provided by our team

Returns sent without prior approval may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty, damaged, defective, or incorrect
• If the return is due to an issue caused by Littledim, we will provide the appropriate return instructions
• We recommend using a trackable shipping method and keeping your proof of postage until the return has been processed

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or different item from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Details of the issue
• Clear photos or videos of the item, where applicable

Once we review the issue, we may arrange a replacement, exchange, or full refund depending on the circumstances.

If the correct replacement is unavailable, we may offer an alternative solution or process a refund.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Original shipping fees may be non-refundable unless the return is due to an error on our part
• If a refund is approved because you received a damaged, defective, or incorrect item, the applicable return shipping costs will be covered by Littledim

Once your refund has been processed, the time required for the amount to appear in your account may vary depending on your payment provider.

Exchanges

We offer exchanges for eligible items. If you need a replacement, different size, or different colour:

• Contact our support team and provide your order details
• Follow the return instructions provided by our team
• Exchanges are subject to product availability

If the requested replacement is unavailable, we may offer an alternative solution or process a refund.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account
• Contact your payment provider, as processing times may vary
• If the issue persists, contact our support team with your order number

Our team will review the status of your refund and assist you accordingly.

Order Cancellations

If you wish to cancel your order, please contact us at Help@littledim.com as soon as possible.

We will make every reasonable effort to accommodate your cancellation request before the order is processed or dispatched.

Once an order has been processed or dispatched, it may no longer be possible to cancel it and the order will need to follow the applicable return process.

Contact Us

If you have any questions about our Return & Refund Policy, returns, exchanges, or refunds, please contact us:

Email: Help@littledim.com

Phone: +44 7446 169003

Address: 128 City Road, London, United Kingdom, EC1V 2NX

Website: littledim.com